1. Information We Collect
We may collect the following types of personal information:
- User-provided data: Name, email address, phone number, username, password.
- Payment data: Debit/credit card details (processed securely via Quickpay).
- Device and app data: Geolocation, Bluetooth, camera, SMS, sensors, push notifications.
- Usage data: App interactions, preferences, and troubleshooting logs.
We do not collect sensitive personal information (for example, racial origin or religious beliefs).
2. How We Use Your Information
We process your personal data to:
- Create and manage user accounts.
- Deliver services and respond to inquiries.
- Send administrative and promotional communications.
- Fulfill orders and run competitions.
- Improve services and analyze trends.
- Ensure security and prevent fraud.
- Comply with legal obligations.
- Protect vital interests.
3. Legal Bases for Processing
We rely on the following legal bases:
- Consent: You may withdraw consent at any time.
- Contractual necessity: To fulfill our agreement with you.
- Legal obligations: To comply with applicable laws.
- Legitimate interests: For business operations that do not override your rights.
- Vital interests: To protect you or others from harm.
5. Data Retention
We retain personal data only as long as necessary for the purposes described or as required by law. When no longer needed, data is deleted or anonymized. Backup data is securely stored and isolated until deletion is possible.
6. Data Security
We implement technical and organizational measures to protect your data. However, no system is completely secure. You are responsible for accessing our services in a secure environment.
7. Children’s Privacy
We do not knowingly collect data from individuals under 18. If such data is discovered, we will delete it promptly. Parents or guardians may contact us to request removal.
8. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your data.
- Restrict or object to processing.
- Request data portability.
- Withdraw consent.
- File complaints with your local data protection authority.
To exercise these rights, contact us at support@plento.dk.
9. Do-Not-Track Signals
We do not currently respond to browser-based Do-Not-Track signals due to lack of a standardized protocol.
10. Updates to This Policy
We may update this policy periodically. Changes will be indicated by a revised date and may be communicated via email or website notice. We encourage you to review this policy regularly.
11. Contact Us
Data Protection Officer: Mickel Holtz
Email: mho@plento.dk
Phone: +45 2814 1217
Address: Helgeshøj Allé 18, 2630 Taastrup, Denmark
12. Review, Update, or Delete Your Data
To request access, correction, or deletion of your personal data, please contact us via support@plento.dk or use our contact form.